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Frequently asked questions

What is the shipping policy?

We're proud to offer worldwide Shipping on ALL Items! Tracking and secure checkout are provided for all orders.
All orders are shipped within 3-5 business days of you placing the order depending on your location and fastest available service.
Shipping Time:
In most case, orders will be deliveryed during 10-15 days, sometime 15- 25 days.
Tracking your order:
All orders include tracking information that is normally sent via email within 48 hours after the order has been shipped.You can also track your order using your tracking number here.
No missed opportunities - only your favorite items that are sure to end up in your hands!
We'll be sure to notify you when your order is ready to ship!
All orders are shipped with the tracking number so you can track it every step of the way!
Packages may be faced with delays beyond our control such as customs or postal delays.

How long does shipping take?

Under normal customs clearance, most of our packages are delivered within 7-15 days, with the majority arriving around 10 days. Shipping is faster to regions with convenient international transport, and may take longer for remote or less accessible areas.

When will my packing video be posted on TikTok?

If you purchased a packing video, it is usually posted 15-25 days after your order. As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

How can I track my order?

When your order is shipped, our website will automatically send you an email with your tracking number and a link to track your package. You can find more details and instructions at hoeftgp458201@gmail.com/orders-tracking❗For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources❗

Why does my order show as payment failed?

Using the Chrome browser usually resolves most payment issues. Paying directly with PayPal is also smoother and more convenient. If you choose to pay by credit or debit card, please note that some card types may not be fully compatible with PayPal (our payment processor), which can cause payment failures. Trying a different card often fixes the problem. Please always protect your personal and financial information, stay alert against potential fraud, and feel free to contact us anytime if you are unsure about anything!

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Products

Lucky Scoop(all categories)

Lucky Scoop(all categories)

$49.90

Regular price $69.90 Sale price $49.90
Packing Video of Your Order (7-10Day Waiting Time)

Packing Video of Your Order (7-10Day Waiting Time)

$12.99

Regular price $25.90 Sale price $12.99